TechTroid specializes in providing managed IT services including the following:
Remote Support
Completely eliminating the waiting time for the on-site technician to arrive, utilizing remote support can dramatically cut down your downtime during an incident. Our experts are able to log in remotely and start resolving the issue as soon as it is reported. If it is a business critical application or service that is affected this could quite literally save the day.
Regular Status Reports
This is a part of our preventive incident strategy. Regular status reports will reflect any potential issues within your computer systems, networks, and data storage units thus issuing an advance warning to us and eliminating potential downtime, communications failure or data loss in the future.
24/7 Emergency Response
If you are like most companies, your services must be available well outside regular business hours. An incident can happen at any time of the day or night leaving your business effectively crippled until the issue is addressed the next business day. With our 24/7 availability you can rest assured that whatever technical issue may arise will be handled immediately.
System Monitoring
Our advanced automatic system monitoring provides an excellent read on the pulse of your IT infrastructure. Any potential hazards including under-performance or over-utilization of resources can and will be detected. In case of a hardware or a software failure we will be alerted immediately further reducing any incident response times.
Software Updates
With an increasing number of applications becoming business critical, or just used on a daily basis, keeping all of your software up to date can become a burdensome task. Using TechTroid Managed IT Service relieves you of this responsibility by delegating it to information technology experts who will do it for you in the most efficient manner possible.
Benefits of Managed IT Services
The greatest benefit of using our Managed IT Service is piece of mind. You can go about doing your work being confident that your IT infrastructure, communications, and sensitive data are looked after by qualified personnel. That frees up your time and attention to concentrate on what you do best – running your business. Without a doubt the second greatest benefit is the cost efficiency. For small and medium sized companies that cannot afford the ongoing expenses of maintaining an in-house IT team – using our managed IT service is the best solution. A solution that can sometimes make the difference between being profitable and just breaking even or worse.
